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Artboart

Terms of business

Terms of Business for the
Supply of Goods, Services and Digital Content

  1. About us

    We are the Chartered Institute of Export & International Trade Limited, a company registered in England and Wales under company number: RC000937. Our registered office is at Export House, Minerva Business Park, Lynch Wood, Peterborough, Cambridgeshire, PE2 6FT. Our VAT number is 232460395.

    We are a member of the following trade associations/professional bodies:
    The Charities Commission.
    Registered Charity number. 1206688

  2. How to contact us

    You can contact us by sending an email to clientservices@export.org.uk or using the Contact Us form at https://www.export.org.uk/contact-us/ or calling us on +44 (0)1733 404400 or writing to us at: Export House, Minerva Business Park, Lynch Wood, Peterborough, Cambridgeshire, United Kingdom, PE2 6FT

  3. These terms
    1. These terms apply to any purchases you make on our website located at www.export.org.uk, or directly verbally or in writing. Please read these terms carefully before placing any orders on our site, as they set out important information about your rights and obligations. Please note that you must agree to these terms before you place your order.
    2. For these terms, you are a ‘consumer’ if you are buying from our site as an individual for purposes wholly or mainly outside of your trade, business, craft or profession. You are a ‘business customer’ if you are buying from our site for purposes relating to your trade, business, craft or profession. Some terms only apply to your order if you are a consumer and other terms only apply to your order if you are a business customer, so please make sure you read these terms carefully.
    3. Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to The Chartered Institute of Export & International Trade, and any reference to ‘you’, ‘your’ or ‘Customer’ is to the person placing an order on our site.
    4. You must be at least 18 years old and a resident of the UK to place an order on our site. If you are a business customer placing an order on behalf of a business, you confirm that you have authority to place such order for and on behalf of that business.
    5. We may make changes to these terms at any time. However, the terms that apply to your order will be those in force when you submitted your order to us.
    6. Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.
    7. Your use of our site is governed by our Website Terms of Use
    8. Please follow the onscreen prompts to place your order. Unless you are already a member, you will need to register on our website before you can place an order. Please check your order carefully and correct any errors before you submit it to us. You are responsible for ensuring that your order is complete and accurate. Where a bespoke product, service or digital content is required please contact us at commercial@export.org.uk so that we can discuss your requirements and provide a tailored order for you.
    9. After you place your order through our online checkout process, we will send you an acknowledgement email to let you know that we have received your order. This does not mean that your order has been accepted by us. Your order is an offer to buy goods, services or digital content from us on these terms.
    10. Acceptance of your order by us takes place when we send you an order confirmation email, at which point a legally binding contract is formed between you and us on these terms. If you do not receive a confirmation of order email from us, your order has not been accepted and no contract has been formed.
    11. If we do not accept your order, we will email you using the details you provided when you placed your order. We have the right to reject any order for any reason.
    12. If we are providing any bespoke or personalised goods or services to you which are based on the information you provide to us, you are responsible for ensuring that the information is correct.
  4. Availablity
    1. All orders are subject to availability.
    2. We cannot guarantee that any goods, services or digital content will be available at any given time. We also cannot guarantee that access to services or digital content will be uninterrupted, error-free or secure. For example, access to digital content may be temporarily unavailable while we carry out maintenance or for other technical reasons.
    3. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop supplying certain goods, services or digital content. If this happens and it affects your order, we will notify you by email, cancel your order and:
      1. in respect of any affected services, provide you with a refund of any advance payments made by you for any affected services that have not yet been provided; and
      2. in respect of any affected goods or digital content, provide you with a full refund (including any delivery costs, if applicable).
  5. Making changes to your order

    If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.

  6. Descriptions
    1. Descriptions of our goods, services and digital content are set out on our site. Please read the descriptions carefully.
    2. Any pictures and images provided on the site, including packaging, are for illustration purposes only. Your goods and their packaging may vary slightly from those pictures or images.
    3. We cannot guarantee that the colours displayed on your device will match exactly the appearance of your goods. The colours of the goods displayed on our site may vary depending on what device you are using and your settings. All weights, sizes and measurements set out on our site are as accurate as possible but there may be a small tolerance of up to 1%.
  7. Technical requirements for digital content
    1. To download and use the digital content, you need to ensure that your device is technically capable.
    2. You will need internet access to download the digital content and you are responsible for any charges you may incur in connection with your download.
    3. We are not liable to you if you are unable to download the digital content due to a poor internet connection, because your device is not technically capable or for any other reason outside of our reasonable control.
  8. Delivery of goods
    1. We will deliver your goods to the address specified by you when you placed your order.
    2. If no one is available to take delivery, our chosen delivery service/courier will notify you in line with their failed delivery procedures. If the further delivery attempt(s) are unsuccessful or our delivery service/courier is unable to follow your delivery instructions, we will notify you by email, cancel your order and refund you the price of the goods (but not the delivery charge).
    3. Please examine the goods as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.
    4. Once your order has been delivered to your address or by the delivery instructions you provided to us, the risk in the goods passes to you and the goods are classed as having been ‘delivered’. This means that you are responsible for the goods, and we are not liable if they are stolen or damaged after they have been delivered to you. This does not affect your legal rights if the goods are faulty or misdescribed. Ownership of the goods passes to you once you have paid for them in full.
  9. Delivery dates and costs
    1. Unless otherwise agreed, we do not deliver to any address outside of the UK. Your goods will be delivered on the selected delivery date or within the delivery period specified, depending on the delivery option you chose when you placed your order. We will deliver your order within 30 days of the order confirmation email unless otherwise agreed between you and us.
    2. Any delivery dates stated during the order process, or in your order acknowledgement or order confirmation emails, are estimates unless we have agreed on a specific delivery date with you.
    3. We will do all that we reasonably can to deliver your order within the delivery period or on the delivery date agreed with you. If your delivery is delayed, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur if delivery is delayed because of circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delays).
  10. Providing services
    1. We supply a range of services through our website including membership services, marketing and advertising services, training, events, webinars, consultancy services and digital content such as videos, guides and tools. We will provide the services at the time(s) and on the date(s) selected by you or within the period agreed with you during the order process.
    2. For services provided over a period, any completion dates stated during the order process, or in your order acknowledgement or order confirmation emails, are estimates.
    3. How our services are to be provided will be specified on our Site, in the order or otherwise agreed by us.
    4. We will do all that we reasonably can to provide the services at the time(s) and date(s) or within the period agreed with you. If there might be a delay before we can start or restart the services, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur as a result of any delay caused by circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delays).
    5. Where a delay is caused by circumstances beyond our reasonable control, we will usually try to start or restart the services as soon as the issue causing the delay has been resolved. If the services are delayed by more than [14days], we will email you to let you know and offer you the option to either continue waiting until the issue has been resolved (if this is possible) or to cancel your order and get a refund of any advance payments made by you for any services that have not yet been provided.
    6. We are not liable to you for any losses you incur where the services are delayed or cannot be performed because you fail to allow us to perform the services.
    7. We warrant that (i) we shall provide the services with reasonable skill and care and in compliance with applicable law. The only commitments we make about our services (including the content in the services, the specific functions of the Services, or their reliability, availability, quality, accuracy or ability to meet your needs) are described in this clause 11. Subject to this clause 11, we make no representations or warranties of any kind, whether express, implied, statutory, or otherwise regarding our services and we disclaim all warranties.
    8. Customer Materials include but are not limited to your content, comments, documents, materials, information, logos, designs, graphics, videos, images or links. When using our services, for instance when attending a webinar, you may be allowed to comment on, engage in discussions or otherwise upload, submit or post your Customer Material. You hereby agree not to upload, submit or post any Customer Material that (a) is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive; (b) encourages anyone to break the law; (c) depicts sexually explicit images or promotes unlawful violence; (d) violates anyone’s copyright, trade mark or other proprietary rights; (e) interferes with the privacy of another user; (f) contains a virus or any other harmful components; (g) contains false or misleading statements; (h) gives rise to any liability or violates any applicable law or regulation.
    9. You hereby agree not to disrupt the provision of services howsoever and agree to behave professionally and respectfully when engaging in the services.
    10. You represent that you have all the necessary legal rights to upload, submit or post your Customer Material and you hereby grant us a non-exclusive, transferable, worldwide, fully paid-up, royalty-free, perpetual, irrevocable right and license to use, distribute, publicly perform, display, reproduce, modify, translate, sublicense and create derivative works from your Customer Material in any media in any manner, in whole or in part, without any duty to notify or to compensate you. You further irrevocably waive any “moral rights” or other rights concerning attribution of authorship or integrity of Customer Material that you may have under any applicable law or legal theory which allows you to comment.
    11. We take all reasonable care to ensure all digital content, documents, content, information, materials, goods, products (Chartered Institute materials) and services are included on or otherwise made available to you through our website, our platform, created and provided through our services or howsoever by us is accurate and reliable at the time of provision. However, due to the nature of the services, such services are provided without any warranty or guarantee as to their reliability, quality, accuracy, or ability to meet your needs.
    12. All Chartered Materials and services included on or otherwise made available to you through our website, the provision of our services or howsoever are provided by us on “as is” basis and “as available “basis unless otherwise specified in writing. We make no representation or warranties of any kind, express or implies, as to the operation of the services we provide or the materials included on or otherwise made available to you by us unless specified in writing. You expressly agree that your use of the services and the Institute's Materials is at your sole risk.
    13. You warrant that the Customer Materials and all other information, documents, materials, data or other items provided by you to us howsoever do not infringe the intellectual property rights of any third party.
    14. You shall indemnify us and hold us harmless from any claim, cost or liability to the extent arising from your use of the services and Chartered Institute materials otherwise than by the terms of this agreement, including reasonable legal fees.
  11. Delivery of digital content
    1. The digital content you purchase can be downloaded by clicking on the download link in your order confirmation email or by logging into your account and going to [‘My Purchases’]. Please note that, if you are a consumer, you lose your right to cancel your order once you start to download the digital content. See clause 22 below for more information on your cancellation rights.
    2. The digital content will be available to download for a period specified in your order.
    3. If you do not own the device you use to download the digital content, you must obtain permission from the owner to download the digital content onto their device.
    4. There is no limit on how many times you can download the digital content during the time it is made available to you by your order.
    5. If you are having trouble downloading the digital content, please email us at clientservices@export.org.uk
  12. Permission to use the digital content, training, and course materials
    1. When you place your order, you will be asked to read and accept the terms of the end user licence agreement (EULA), which applies to your use of the digital content. Please read the EULA carefully as it sets out important information about what you are permitted to do with the digital content, restrictions on your use of the digital content and our rights if you fail to comply with the EULA.
    2. Any digital content we provide to you was designed for use in the UK. We cannot guarantee that the digital content is appropriate or will be available for use in locations outside of the UK. If you use digital content outside of the UK, you are responsible for ensuring that you comply with any applicable laws.
  13. Intellectual Property Rights
    1. Unless otherwise agreed in writing, all intellectual property rights subsisting in our materials and our services shall be owned by us and/or our licensors.
    2. We hereby grant to you a non-exclusive licence to use the intellectual property rights in the Institute's Materials and our services to the extent necessary to enable you to make reasonable use of services and Institutes Materials' only by these terms.
    3. If you are a consumer, any materials, goods, services or digital content are provided to you for your domestic and personal use only. You must not use our materials, goods, services or digital content for commercial, business or resale purposes.
    4. If you are a business customer, any materials, goods, services or digital content are provided to you for your internal business purposes only. You must not use our material, goods or digital content for resale purposes, and any services you purchase must be for your named business only and not for or on behalf of any third party.
    5. Your use of any digital content is also subject to clause 13 above.
    6. Except as expressly agreed above, no intellectual property rights of either party are transferred or licensed as a result of these terms and/or the provision of the services.
    7. You warrant that the Customer Materials and all other information, documents, materials, data or other items provided by you to us and howsoever and their use by us to provide the services will not infringe the intellectual property rights of any third party and you shall indemnify us against any loss, damages, costs, expenses or other claims arising from any such infringement.
  14. Confidentiality
    1. Both parties shall keep in strict confidence any information which is confidential and has been disclosed to it by the other party, its employees, agents, consultants or subcontractors and any other confidential information concerning its business or its products that the other party may obtain.
    2. The receiving party may disclose such information:
      1. to its employees, officers, representatives, advisers, agents or subcontractors who need to know such information to carry out its obligations about a contract between the parties; and
      2. as may be required by law, court order or any governmental or regulatory authority.
    3. Both parties shall ensure that their employees, officers, representatives, advisers, agents or subcontractors to whom it discloses such information comply with this condition 15.
    4. Neither party shall use any such information for any purpose other than to perform its obligations under the contract.
  15. Membership
    1. Details of Membership packages, benefits and prices are set out on our website at www.export.org.uk Membership packages will vary from time to time.
    2. Membership fees are the prices set out on our website at the time you submit your order (or if a bespoke package as otherwise agreed in writing) and confirmed in the confirmation of order email.
    3. Payment for Membership is in advance. There are options available at the time of purchasing to spread the cost of the annual membership fees by paying by Direct Debit either monthly, quarterly, or annually. We will take your first payment upon acceptance of your order. The frequency of subsequent payments of the membership fees is set out on our website, in the order and order confirmation email.
    4. By purchasing membership of The Chartered Institute of Export & International Trade you agree to be legally bound by the membership rules which are set out in The Articles of Association of The Chartered Institute of Export & International Trade and any documents referred to in them. A copy of The Articles of Association of The Chartered Institute of Export & International Trade can be accessed via the link here.
    5. Once you have purchased a membership, you will be provided with the necessary membership user and login details.
    6. As a valued member of our professional community, we understand that circumstances may lead to the need to cancel your membership. Members may cancel their membership by providing at least one month’s written notice to us at clientservices@export.org.uk. Cancellation will take effect at the end of the notice period. No refunds will be issued for membership fees already paid for the current billing cycle, and any future payments will cease upon the effective date of cancellation. Please note that once cancelled, access to member benefits, including resources, networking opportunities, and professional support, will cease. We encourage members to contact us with any concerns or to discuss alternative options before making a final decision.
  16. Consultancy Services
    1. Full details of Consultancy Services packages available to be purchased from the online shop are set out on our website.
    2. Consultancy Services fees for these packages are the prices set out on our website at the time you submit your order and confirmed in the confirmation of order email.
    3. Bespoke Consultancy Services are available by contacting us at commercial@export.org.uk and the scope of work to be undertaken and fees shall be covered by way of a separate Consultancy Terms of Engagement.
  17. Training and Courses
    1. You will be sent a course confirmation two weeks before the training course start date.
    2. In the event the provision of a training course needs to be cancelled or postponed by us your registration will be transferred to the next available course. There will be no refund where we must postpone. We shall use our best endeavours to advise you of any postponement or cancellation no later than two weeks before the course start date.
    3. If you need to transfer a training course on an alternative date, then the following transfer fees will apply:
      1. Between 3 and 15 days’ notice - £65+VAT
      2. Less than 2 days’ notice - £100+VAT
    4. Cancellations of training courses are not permitted within 15 days of the course start date, in such instances, 100% of the course fee will be payable regardless of attendance/non-attendance.
  18. Marketing and Advertising Services, Newsletter
    1. Where Customer Materials//content are used about the provision of our services, for instance about the provision of marketing and/or advertising services, you are solely responsible for the use by us or you howsoever of the Customer Materials. You hereby grant a royalty-free, non-transferable, non-exclusive licence to us to use the Customer Materials to the extent necessary to provide the Services to you and for future marketing by us of our services.
    2. You hereby acknowledge that it is entirely your responsibility for checking and ensuring that before the publication of any advertising and marketing materials (whether or not based on Customer Materials/Content) created as a result of the services are not (a) inaccurate, (b) unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive; (d) infringing any third party intellectual property rights or other proprietary rights; (e) interfering with the privacy of another; (f) containing false or misleading statements; (h) giving rise to any liability or violates any applicable law or regulation.
  19. Prices
    1. Prices for our goods, services and digital content are set out on our website. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude delivery charges which shall be set out along with delivery options on our website.
    2. Prices for our goods, services and digital content, as well as delivery charges, may change at any time. Except as set out in clause 20.3 below, such changes will not affect existing orders.
    3. If there has been an error on the website regarding the pricing of any of our goods, services or digital content and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.
  20. Payment
    1. We accept Visa and Mastercard credit and debit cards. The relevant card issuer must authorise all credit card and debit card payments.
    2. Any goods or digital content you buy from us must be paid for in advance. We will take payment from your card before we send you your order confirmation email.
    3. If we are unable to take payment from your card, we will try to contact you using the contact details you provided when you placed your order. If we are unable to contact you, we will cancel your order and notify you by email.
    4. When you are buying services from us, we will send you an order confirmation email. Your invoice will be sent to the email address you provided when you placed your order and must be paid in full within [30] days of receipt or [14] days before the scheduled date of service. (Whichever is soonest.)
    5. If your payment is not received by us when due, we may charge interest on any balance outstanding at the rate of 4% percentage points per year above The Bank of England’s base rate.
    6. Credit terms may be offered to you for certain services. It is entirely in our sole discretion as to whether an application for a credit account is approved and accepted. We may set and vary credit limits and payment terms from time to time and withhold all further supplies without liability to you if you exceed such credit limit or payment terms.
  21. Consumer cancellation rights

    This clause 22 only applies to you if you are a consumer.

    1. Except in the circumstances listed in clause 22.2, you have the right to change your mind and cancel your order as follows:
      1. in respect of orders for goods, you have 14 days from the delivery date to cancel your order:
      2. in respect of orders for services or digital content, you have 14 days from the date of your order confirmation email to cancel your order.
    2. You do not have the right to cancel orders for perishable, bespoke or personalised goods. You also lose your right to cancel in the following circumstances:
      1. if you requested for us to start providing the services during the 14-day cancellation period and the services are fully performed during this period; or
      2. once you start to download the digital content.
    3. We will not provide any services during the 14-day cancellation period unless you request for us to do so by ticking the relevant box when you place your order. We are under no obligation to accept your request.
    4. To cancel your order, please email us at clientservices@export.org.uk or call us on 01733404400. To help us process your cancellation more quickly, please have your order number ready or include it in the email you send to us.
  22. Returning goods if you cancel your order

    This clause 23 only applies to you if you are a consumer.

    1. If you cancel an order for goods and you have already received your order, you must return the goods to us within 14 days of telling us that you want to cancel your order. The deadline is met if you send the goods back to us before the 14-day period has expired.
    2. We strongly recommend that you get proof of postage. We may withhold the refund until we have received the goods back from you or until you have provided us with evidence that you have sent the goods back (whichever is earlier).
    3. Goods must be returned to us in a new and unused condition and, to the extent possible, in their original packaging. You are responsible for the goods while they are in your possession.
    4. Unless the goods are faulty or misdescribed, you are responsible for the cost of returning the goods to us.
  23. Refunds if you cancel your order

    This clause 24 only applies to you if you are a consumer.

    1. If you exercise your right to cancel under clause 22, we will provide you with a refund as soon as possible.
    2. If you cancel an order for goods and have already received goods, we will issue the refund no later than 14 days after the day we receive the goods back from you or if earlier, you provide us with evidence that you have sent the goods back. Otherwise, we will issue the refund no later than 14 days after the day on which you told us that you want to cancel.
    3. Your refund will be subject to the following deductions:
      1. if you chose a delivery option that is more expensive than the cost of standard delivery, we will only refund the cost of standard delivery.
      2. if you handled the goods in a way beyond what might reasonably be permitted in a shop and this resulted in a loss in value of the goods, we may make a deduction from the refund for such loss in value; and
      3. if services have been provided during the 14-day cancellation period at your request, we will make deductions from any refund due to you for the services we provided up to the time that you told us that you want to cancel.
    4. We will issue your refund to the same payment method you used when you placed your order.
    5. If the right to cancel does not apply because of one of the circumstances listed in clause 22.2, you will not be entitled to a refund unless the goods, services or digital content are faulty. See clause 25 below.
  24. Faulty goods, services or digital content—consumers

    This clause 25 only applies to you if you are a consumer.

    1. Any goods or digital content that we provide to you must be as described, fit for purpose and of satisfactory quality. Any services that we provide to you must be provided with reasonable care and skill.
    2. We are under a legal duty to supply goods, services and digital content that conform with our contract with you.
    3. During the expected lifespan of any goods that you have purchased from us, you are entitled to the following:

      Up to 30 days: If your goods are faulty, you can get an immediate refund.

      Up to six months: If the goods cannot be repaired or replaced, then you are entitled to a full refund in most cases.

      Up to six years: If the goods do not last a reasonable length of time, you may be entitled to some money back.

    4. If a service is not carried out with reasonable care and skill, you can ask us to repeat the service or to fix it or get some money back if we cannot fix it.
    5. If your digital content is faulty, you are entitled to a repair or a replacement. If the fault cannot be fixed, or if it has not been fixed within a reasonable time and without significant inconvenience to you, you can get some, or all, of your money back.
    6. If you can show that a fault in the digital content has damaged your device and we have not used reasonable care and skill, you may be entitled to a repair or compensation.
    7. This is a summary of some of your key rights. They are in addition to your cancellation rights set out in clause 22 above. For more detailed information on your rights, go to the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.
    8. If there is a problem with any goods, services or digital content you have purchased from us, please contact us as soon as reasonably possible.
  25. Faulty goods, services or digital content—business customers

    This clause 26 only applies to you if you are a business customer.

    1. We warrant that any goods you purchase will, for three months from the date of delivery (as described in clause 9.4) (Goods Warranty Period):
      1. conform in all material respects to their descriptions on the site.
      2. be free from material defects in design, material and workmanship; and
      3. be of satisfactory quality within the meaning of the Sale of Goods Act 1979.
    2. We warrant that any services you purchase will:
      1. be performed with reasonable care and skill within the meaning of section 13 of the Sale of Goods and Services Act 1982; and
      2. be free from material defects at the time the services are completed.
    3. We warrant that any digital content you purchase will conform in all material respects with its description on the site for 60 days from the date the digital content is first made available for download (Digital Content Warranty Period).
    4. Subject to you complying with your obligations under clause 26.5, we will (in each case at our option):
      1. repair or replace or refund any goods that do not comply with clause 26.2.
      2. remedy or re-perform or refund any services that do not comply with clause 26.2; or
      3. correct the errors in, or replace or refund, any digital content that does not comply with clause 26.3.
    5. If there is a breach of clause 26.1, clause 26.2 or clause 26.3, you must:
      1. notify us by email to clientservices@export.org.uk within the relevant period as follows:
        1. in respect of a breach of clause 26.1, within the Goods Warranty Period.
        2. in respect of a breach of clause 26.2, within 7 calendar days from the date that the services are completed: or
        3. in respect of a breach of clause 26.3, within the Digital Content Warranty Period.
      2. provide us with sufficient information as to the nature and extent of the defects, including enabling us to reproduce the errors or investigate the defect.
      3. give us a reasonable opportunity to examine the defective goods or otherwise investigate the defect; and
      4. return the defective goods to us at your expense.
    6. If we provide you with a refund under clause 26.4.3:
      1. you no longer have any rights to use the digital content; and
      2. you must remove the digital content from any device and delete any copies.
    7. Clause 26.4 sets out your sole and exclusive remedy for any breach of clauses 26.1 to 26.3 (inclusive).
    8. Except as set out in this clause 26, we give no warranties and make no representations about the goods, services or digital content, and all warranties and conditions (including the conditions implied by sections 13–15 of the Sale of Goods Act 1979 and sections 12–16 of the Supply of Goods and Services Act 1982, and any implied terms relating to the ability to achieve a particular result), whether express or implied by statute, common law or otherwise are excluded to the extent permitted by law.
  26. Events beyond our control
    1. For the purposes of this clause, Force Majeure means any event or sequence of events beyond a party’s reasonable control and that could not have been reasonably anticipated or avoided and which prevents it from, or delays it in, performing its obligations under this Agreement including, but not limited to, (a) an act of God, fire, flood, drought, earthquake, windstorm or other natural disaster; (b) an act of any sovereign including war (or threat of, or preparation for war), armed conflict (or threat of, or preparation for, armed conflict), invasion, act of foreign enemies, hostilities (whether war be declared or not), rebellion, revolution, insurrection, military or usurped power or confiscation; (c) acts of terrorism, civil war, civil commotion or riot (or the threat of, or preparation for, acts of terrorism, civil war, civil commotion or riot); (d) civil emergency (whether an emergency be declared or not); (e) fire or explosion (other than, in each case, one caused by breach of contract by, or with the assistance of, the party seeking to rely on it as a force majeure event or by a member of the same group as such party), (f) adverse weather conditions; (g) nationalisation, requisition, destruction or damage to property by or under the order of any government or public or local authority; (h) embargo, blockade, imposition of sanctions or breaking off of diplomatic relations or similar actions; (i) radioactive, nuclear, chemical or biological contamination or sonic boom, pressure waves caused by aircraft travelling at sonic or supersonic speeds; (j) law, or governmental order, rule, regulation or direction, judgment, order or decree; (k) epidemic or pandemic; (l) labour dispute including, but not limited to, strikes, industrial action, lockouts or boycott of a third party workforce only; (m) interruption or failure of utility service including to electric power, gas, water, internet or telephone service; (n) loss at sea; (o) collapse of building structures; (p) failure of the transportation of any personnel, equipment, machinery supply or material required by a party for performance of the agreement; (q) failure of plant machinery, machinery, computers or vehicles; (r) non-performance by suppliers or sub-contractors; (s) malicious or negligent damage or other act (other than, in each case, by the party seeking to rely on it as a force majeure event or by a member of the same group as such party);[(t) any action taken by a government or public authority, including, but not limited to, a failure to grant a necessary licence or consent or the imposition of an export restriction, import restriction, quota or other restriction or prohibition; (u) accidental damage or other act; (v) cyber-attack, incident or intrusion, but not including, without limitation, an inability to pay, a shortage of raw materials, an increase in the price of raw materials, over-commitment, market circumstances or other circumstances that may make these terms unattractive to a party
    2. We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control. A party shall not be liable if delayed in or prevented from performing its obligations under this Agreement due to Force Majeure if it:
      1. promptly notifies the other of the Force Majeure event and its expected duration; and
      2. uses reasonable endeavours to minimise the effects of that event.
    3. If, due to Force Majeure, a party:
      1. is or is likely to be unable to perform a material obligation; or
      2. is or is likely to be delayed in or prevented from performing its obligations for a continuous period of more than 90 Business Days,

        either party may terminate this Agreement on not less than four weeks’ written notice.
  27. Our liability to consumers

    This clause 28 only applies to you if you are a consumer.

    1. If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that at the time the contract was made, it was either clear that such loss or damage would occur, or you and we both knew that it might reasonably occur, because of something we did (or failed to do).
    2. We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
    3. Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
  28. Our liability to business customers

    This clause 29 only applies to you if you are a business customer.

    1. Subject to the below, our liability under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether caused by negligence or misrepresentation) will not exceed the amount
    2. We will not be liable to you under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether caused by negligence or misrepresentation) for 5 million (£)
      1. consequential, indirect, or special losses; or
      2. any of the following (whether direct or indirect):
        1. loss of profit.
        2. loss or corruption of data.
        3. loss or corruption of software or systems.
        4. loss or damage to equipment.
        5. loss of use.
        6. loss of opportunity.
        7. loss of savings, discount or rebate (whether actual or anticipated); or
        8. harm to reputation or loss of goodwill.
    3. Nothing in these terms will limit or exclude our liability for:
      1. death or personal injury caused by negligence.
      2. fraud or fraudulent misrepresentation; or
      3. any other losses which cannot be excluded or limited by law.
  29. Cap on liability
    1. Our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the provision and use of the goods and or services provided under the terms shall be limited to:
      1. In respect of services: the total fees paid for the services during the 12 months immediately preceding the date on which the claim arose. For incidents occurring in the first 12 months of the contract, an amount equal to the paid and projected fees for that period; and
      2. In respect of goods: the total fees paid for the goods.
  30. Your information

    Any personal information that you provide to us will be dealt with in line with our Privacy Policy which explains what information we collect and hold about you, and how we collect, store, use and share such information.

  31. No third-party rights

    No one other than us or you have any right to enforce any of these terms.

  32. Complaints
    1. If you are unhappy with us or the goods, services or digital content we have provided to you, please contact us at feedback@export.org.uk
  33. Governing law and jurisdiction
    1. If you are a consumer, the laws of England and Wales apply to these terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.
    2. If you are a business customer, these terms and any dispute or claim arising out of, or in connection with, the terms, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed by, the laws of England and Wales. You and we both irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these terms, their subject matter or formation (including non-contractual disputes or claims).
  34. General terms
    1. You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
    2. If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.
    3. If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.
    4. If you are a business customer, any variation to these terms will not be binding unless expressly agreed in writing between you and us.
    5. If you are a business customer, you and we both agree that these terms constitute the entire agreement between you and us about your order. You acknowledge that you have not entered these terms in reliance on any representation or warranty that is not expressly set out in these terms and that you will have no claim for innocent or negligent misrepresentation based on any statement in these terms.

 

Edited to the Chartered Institute of Export and International Trade : 

16/10/2024