International Trade Technical Helpline

Access expert support with your everyday trade and customs queries. Our Business Members enjoy peace of mind knowing our trusted support is available when needed - and you could too! 

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"We’re here to support our business members at their point of need” – Suzanne Alecrim, the Chartered Institute  

Keep your trade moving while staying compliant with the support of our world-renowned experts. The International Trade Technical Helpline equips our Business Members with a direct line to our trade and customs specialists. Become a Business Member today to access the helpline. Together, we can help you overcome your everyday trade challenges as they arise. Watch the video to hear how our helpline supported Brand Organic Ltd in their time of need. 

Already a Business Member? Login to your member account to access the helpline. 

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Not a Business Member?

Please note, our helpline service includes support with US-tariff-related challenges.

What can we help with?

Below is just a snapshot of how we support our Business Members, keeping their businesses compliant and their trade operational. If you have a customs or international trade query, we can help!

  • Documentation
  • Export controls
  • Bribery Act
  • Customs, import and export VAT procedures
  • Tariff classification
  • Regulatory & compliance issues
  • Payment terms & letters of credit
  • Transport & logistics
  • Contract issues & Incoterms
  • Customs valuation
  • Temporary admission
  • Proof of Export
  • Authorised Economic Operator status
  • Customs special procedures

How do our members feel about the helpline?

95% are highly or very satisfied

95% would recommend the helpline to a colleague

What our members say

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The International Trade Technical Helpline is immediate and professional.

Wanner International Ltd
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The helpline support is tailored to our specific company needs.

GXO

You can read the full International Trade Technical Helpline T&Cs here

Want to access the helpline?

Enquire about Chartered Institute Business Membership by submitting our short form.

Call us:

+44 1733 404400